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August 12, 2019

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Everything in today's life is about pace. Consumers act on speed. So time/timing is everything. Consumers "produce" way more in the limited time they have compared to let's say 20 years ago. In most brick and mortar stores very little about speed. The process is simply different: starting with getting there, finding a parking spot, walking the isles, trying to find what you need etc. And then in most case service is not up to standards. Add it all up and you get what this survey is concluding. I would like to see a new survey why people still go to brick & mortar stores.

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