
The toy industry has a huge opportunity to make a very big difference in their companies’ success in a very short time--with very little effort and expense.
The news gets even better for small or mid-size companies that can often react quicker to important trends than their big competitors. The key is that everyone in the industry has to change their attitudes about the concept of social media, right now. Not tomorrow. Today!
Forgive my candor, but it’s my job to devour everything being written and talked about regarding “how to get the word out” about toymakers, juvenile gear manufacturers, and toy retailers. I consider it all and think about how to incorporate the latest thinking and trends for my clients and their images.
Everything I read and hear (and conferences I’ve attended and spoken at) tells me companies can’t afford to be an ostrich and stick their heads in the sand and say they’ll deal with the whole concept of social media and bloggers later. They are leaving important customers, opportunities and money on the table; rest assured the competition isn't leaving it for another day.
I just don’t get people who say, “Do I really have to do this Facebook and Twitter thing?” or “I have a website, isn’t that enough?” or worse “online retailers sell my stuff, isn’t that enough of an online presence?”
I’ve got a fire lit under me because I just read “ZMOT: Winning the Zero Moment of Truth,” by Jim Lecinski, managing director of sales & service for Google. It is a must-read for anyone in business and especially those in the toy business. And it’s free! Plus it’s only 60 pages of incredible and digestible wisdom and tips. It can be downloaded in many formats, including the various e-readers and tablets, the phone, or as a PDF to print if you’re old-school. 
Why especially toys? Because toys are sold to moms. And moms are more likely to go online than other consumers, especially to research toys or other items before buying and experiencing the ZMOT, said Lecinski. ZMOT is “that moment when you grab your laptop, mobile phone or some other wire device and start learning about a product or service you’re thinking about trying or buying,” he writes.
I've witnessed it firsthand hundreds of times with mom bloggers and their readers; with Facebook comments and Tweets on Twitter; and hearing from my clients how powerful word-of-mouth through social media can be in building a brand and driving sales.
I am 110% convinced toymakers and sellers have to provide content moms are searching for on the Internet and to engage them, right away, if you’re not already.
Lisa Orman founded her virtual business, KidStuff Public Relations, 18 years ago, when AOL was the only email service and the internet was a baby. Connect with her on her company blog at www.kidstuffpr.com/blog, on Facebook, Twitter, or subscribe to her Youtube channel.